Shipping and Delivery
Effective Date: October 01, 2024
At Slo Drip Coffee, we are committed to delivering your orders in a timely manner. This Shipping and Delivery Policy outlines our shipping methods, delivery times, associated costs, and any import duties for orders within North America.
1. Shipping Locations
We currently ship to all addresses within the continental United States and Canada. We do not ship to P.O. Boxes or international addresses outside of North America at this time.
2. Shipping Methods
We offer various shipping options to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Express Shipping: Typically delivered within 1-2 business days.
Shipping times may vary based on location and availability.
3. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, the shipping method selected, and your delivery address.
- Free Shipping: We offer free standard shipping on orders over $150 within the continental U.S.
- For orders below $50, standard shipping fees will apply.
4. Order Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.
5. Delivery Times by Region
United States:
- East Coast: Typically 3-5 business days for standard shipping.
- Midwest: Typically 4-6 business days for standard shipping.
- West Coast: Typically 5-7 business days for standard shipping.
Canada:
- Eastern Canada: Typically 5-7 business days for standard shipping.
- Western Canada: Typically 7-10 business days for standard shipping.
6. Import Duties and Taxes
For orders shipped to Canada, customers may be responsible for import duties, taxes, and customs fees. These charges are not included in the item price or shipping cost and are the responsibility of the customer. Please check with your local customs office for details on potential charges.
7. Damaged or Lost Packages
If your package is damaged upon arrival or goes missing during transit, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
8. Customer Service
If you have any questions about our Shipping and Delivery Policy or need assistance with your order, please contact us:
Slo Drip Coffee
Email: [email protected]
Thank you for choosing Slo Drip Coffee! We appreciate your business and are here to ensure your shopping experience is enjoyable.