Refund and Returns

Effective Date: October 01, 2024

At Slo Drip Coffee, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Return and Exchange Policy outlines the steps you can take to return or exchange items.

1. Return Eligibility
You may return items purchased from Slo Drip Coffee within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unopened and in their original packaging (for coffee products).
  • In new, unused condition (for merchandise like mugs, brewers, etc.).
  • Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items
Certain items are non-returnable, including:

  • Opened coffee products or any food items.
  • Gift cards.
  • Items marked as final sale or clearance.

3. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return.
  2. Receive Instructions: We will respond with return instructions and a return shipping address.
  3. Package Your Return: Carefully pack the items in their original packaging, including any accessories, manuals, and documentation.
  4. Ship the Package: Use a trackable shipping service or purchase shipping insurance for items over $75. You are responsible for return shipping costs.

4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive the returned item, we will process your exchange and ship the new item.

5. Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund and cover any associated shipping costs.

7. Customer Service
If you have any questions about our Return and Exchange Policy or need assistance with a return or exchange, please contact us:

Slo Drip Coffee
Email: [email protected]
Phone: 

Thank you for choosing Slo Drip Coffee! We appreciate your support and strive to ensure you are satisfied with every purchase.